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Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but 'Good Services' is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but 'Good Services' is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
| Erscheinungsjahr: | 2020 |
|---|---|
| Fachbereich: | Werbung & Marketing |
| Genre: | Importe, Wirtschaft |
| Rubrik: | Recht & Wirtschaft |
| Medium: | Taschenbuch |
| Inhalt: | 224 S. |
| ISBN-13: | 9789063695439 |
| ISBN-10: | 9063695438 |
| Sprache: | Englisch |
| Einband: | Klappenbroschur |
| Autor: | Downe, Lou |
| Hersteller: |
BIS Publishers bv
Laurence King Verlag GmbH |
| Verantwortliche Person für die EU: | BIS Publishers, Timorplein 46, ?-1094 CC Amsterdam, bis@bispublishers.com |
| Maße: | 195 x 130 x 20 mm |
| Von/Mit: | Lou Downe |
| Erscheinungsdatum: | 10.02.2020 |
| Gewicht: | 0,335 kg |
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