A Dyadic Perspective of Service Quality

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Beschreibung

This book has explored the importance of five dimensions of service quality across developed country-united kingdom and developing country -[...] comparative study has target public health care units in the UK and private hospitals of [...] is empirical evidence about varying substantial values of these dimensions across each [...] is concluded that in both sectors, a performance of hospitals is lowest in responsiveness dimension of service quality. There is the highest level of assurance among public hospitals of United Kingdom but in Pakistani private hospitals, empathy dimension is on the higher side as compared to other four dimensions. Overall service quality in public hospitals of UK is better than those in private hospitals of Pakistan. This book also demonstrates empirical evidence about moderating role of Manager based on the gender discrimination enhancing customer's loyalty through service quality in the banking sector of [...] study suggests that Gender moderates the association between service quality and customer's loyalty.

Artikeldetails

EAN

9786202023801

Sprache

Englisch

Einband / Art

Taschenbuch

Maße

220 x 150 x 4 mm

Erscheinungsjahr

2017

Verlag / Hersteller

LAP LAMBERT Academic Publishing