Linguistic Ethnography of a Multilingual Call Center

London Calling

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Beschreibung

This book presents an innovative institutional transpositional ethnography that examines the textual trajectory of the life of a calling script from production by corporate management and clients to recontextualization by middle management and finally to application by agents in phone interactions. Drawing on an extensive original research it provides a behind-the-scenes view of a multilingual call center in London and critiques the archetypal modern workplace practices including extensive use of monitoring and standardization and use of low-skilled precariat labor. In doing so, it offers fresh perspectives on contemporary debates about resistance, agency, and compliance in globalized workplaces. This study will provide a valuable resource to students and scholars of management studies, communication, sociolinguistics, and linguistic anthropology.

Artikeldetails

EAN

9783030066390

Sprache

Englisch

Einband / Art

Taschenbuch

Maße

210 x 148 x 13 mm

Erscheinungsjahr

2019

Verlag / Hersteller

Springer