Good Services

How to Design Services That Work

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Beschreibung

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't.<br><br>A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Artikeldetails

EAN

9789063695439

Sprache

Englisch

Einband / Art

Taschenbuch

Maße

195 x 130 x 20 mm

Erscheinungsjahr

2020

Verlag / Hersteller

BIS Publishers bv